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We at Aabree Coffee Company strive to make sure that you are completely satisfied with your purchase and our service. We have included general information about our return and warranty policies below, in the event that you receive an item that doesn't meet your expectations, and/or is damaged during the shipping process. If you have any questions, please feel free to call us toll free 1-888-280-8584. One of our highly trained customer service representatives will be happy to assist you.

Damaged Merchandise:
We make every attempt to package items to protect against damage. If a package arrives to you, and it appears to be damaged (crushed, broken open, wet, or otherwise destroyed), please notify us immediately and keep the original packaging! Any damaged merchandise must be reported to an Aabree customer service associate within 5 business days of receipt in order for a damaged claim to be processed. Do not attempt to use the machine. After this time frame or if the merchandise has been used, items are unable to be processed as damaged. We will have the shipping company come to your address to inspect the package.

Non/Mis-functioning New Products:
If your machine seems to not be working properly, you must call our technical support line at 888-280-8584 within 5 days of having received the item.

Return Policies

Return Policy for New Products:
For a period of 30 days after you receive your merchandise please keep your receipt, original shipping container, original item merchandise box, packing materials, and all original documents in case you must return the item you ordered for any reason. However, this policy is limited to machines and non-perishable items. Parts, frothing pitchers, thermometers, coffee (opened or unopened), flavorings, and cups cannot be returned.

Please call our customer service number toll-free at 1-888-280-8584 from 9 AM - 8 PM Monday Eastern Standard Time (EST), 9 AM - 7 PM Tuesday-Thursday EST, and 9 AM - 5:30 PM Friday EST within 30 days of receiving your merchandise if you would like to return it. Our Customer Service department will send you a form that must be read and replied to before we will issue a Return Authorization number (RMA#). All returns must have a return authorization number in order to be able to be processed. Any merchandise received at our warehouse without an RMA# will be refused. You will assume all responsibility for sending the merchandise to us again. After returned items pass inspection, customers will be credited in the order in which their returned merchandise was received.

Slightly Used and Reconditioned Policies

At Aabree Coffee Company we want to make sure you are completely satisfied with your order and our service. Below, you'll find frequently asked questions and general information about our policies regarding the slightly used and reconditioned merchandise that we offer. If you have any questions, please feel free to call us toll free 1-888-280-8584.

What are slightly used and reconditioned products?
Aabree Coffee Company offers a 30-day return policy only on new items sold in our store. As a result, our customers may elect to return or exchange the item they bought. Most items are returned with great care by the customer and are usually suitable for resale as "used" or reconditioned items. Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as "slightly used" or "reconditioned" to be resold.

How are products reconditioned?
Every product designated as used or reconditioned must pass a thorough examination. After repairing any defect and sanitizing when necessary, Aabree Coffee Company then repackages the merchandise in the original manufacturer’s box. Items that are slightly used or reconditioned will often show signs of use, and may bare minor cosmetic imperfections. In addition, reconditioned items may be missing some non-essential accessories.

Is there a warranty for slightly used and reconditioned products?
All of the items are sold with a 6-month full warranty, unless otherwise stated. Please refer to the product you are interested in for warranty information.

Return privileges for Reconditioned/Slightly Used Items:
For a period of 15 days after you receive your merchandise please keep your receipt, original shipping container, original item merchandise box, packing materials, and all original documents in case you must return the item you ordered for any reason. If you would like to return this merchandise, please call our customer service number toll-free at 1-888-280-8584 from 9 AM - 8 PM Monday EST, 9 AM - 7 PM Tuesday-Thursday EST, or 9 AM - 5:30 PM Friday EST within 15 days of having received it. Returns of reconditioned items are subject to all other Aabree return policies.

Warranty Information

• Defects or damage caused by negligence or carelessness either in the machine's use, storage, or those occurring during transport.
• Damage resulting from improper installation, maintenance, repairs or modifications.
• General "wear and tear" on parts that are subject to deterioration due to normal use like gaskets, filter baskets, portafilters, water filters, filter screens, grinder disks. etc.
• Damage or defects that occurred during service that was not performed by the Aabree Coffee Company.
• Damage resulting from power surges, electrical anomalies, humidity/water, fire, incompatible voltages or any other cause not ascribable by the manufacturer or our technicians.
• Damage resulting from the failure to properly maintain your machine through routine care like cleaning, descaling, brew group maintenance, grinder maintenance, etc.
• Damage resulting from the use of the machine in an environment that the machine was not designed or warranted for. An example would be a household machine being used in a commercial environment like a coffee shop or other non-home use food service environment.
• Machines that are taken outside of the United States and US Territories.

Instructions for Draining your Boiler: Please note that the following information is simply a set of guidelines. Before attempting to drain your machine's boiler, you should consult your owner's manual first. Draining the boiler properly is the responsibility of the customer and you may be charged if any damage results from improperly completing this procedure.

Small Semi Automatics (NOT HEAT EXCHANGER)
If your machine can brew and steam at the same time please see the instructions for the "Heat Exchanger" machines.

It is imperative that you read these guidelines completely before attempting the process. Feel free to contact our technical services department at 888-280-8584 with any questions you may have before draining your boiler.

The following procedure should only be performed on a machine when it is completely COLD. If you have used your machine on the same day you perform this procedure, you must ensure that the heating elements have completely cooled down to avoid the risk of being burned.

Draining the boiler:

1. Unplug the machine.
2. Remove any "loose" parts such as the portafilter handle, drip tray, drip tray grid, water reservoir, water reservoir cover, etc.
3. Lay the machine on its back.
4. Make sure all of the buttons and switches have been moved to the OFF position.
5. Plug in the machine.
6. Take a tall-sided container that can hold at least 20oz. of liquid and position it beneath the steam wand.
7. Tilt the steam wand slightly so that the container will catch any water that is expelled from the wand.
8. Using the power switch, turn the machine on.
9. This step will depend on the type of machine you have:
1. If your machine has a hot water dispensing button, use this button to activate the pump.
2. If your machine does NOT have a hot water dispensing button, use whichever button and/or knob allows you to dispense water from the steam wand to activate the pump.

After activating the pump, water should be coming out of the steam wand and being caught in the container placed below.

10. After water stops flowing from the steam wand, keep your container beneath the steam wand as you tip the machine on its head.
11. Allow the remainder of the water to drain out into your container.
12. Once the water flow stops, return the machine to sitting on its back.
13. Turn off the water flow and main power switches. Your machine's boiler is now drained.

1. Plug in the machine.
2. Turn the main power switch on.
3. Using the appropriate buttons/switches, heat your machine to steam temperature. Please note: this step may differ depending on your machine. Please consult your instruction manual if you are unsure how to heat your machine to steam temperature.
4. Take a tall-sided container that will not conduct heat and can hold at least 20oz. of liquid, and position it beneath the steam wand.
5. When the machine indicates it has reached steam temperature, use the appropriate steam knob or button to open the steam valve. Water will be extremely hot! Be careful of steam and splashing hot water.
6. While the machine is releasing steam, remove the water reservoir.
7. After steam and water stop coming out of the steam wand, use the appropriate steam knob or button to close the steam valve.
8. Use the appropriate buttons/switches, to turn off the steam production.
9. Turn off the main power switch. Your machine's boiler is now drained.

1. Plug the machine in.
2. Allow the machine to come to normal brewing temperature/pressure. Please note: this step may differ depending on your machine. Please consult your instruction manual if you are unsure how to heat your machine to normal brewing temperature/pressure.
3. Find 2 LARGE, tall-sided containers that in total will hold as much or more liquid than your boiler.
4. Place one of these containers under the brew group.
5. Place the other container under the hot water dispenser.
6. Ensure that both containers are solidly in place and will not tip over when water begins to drain into them.
7. Remove the lid to your water reservoir.
8. Remove the water intake line from the water reservoir.
9. Use the brew button to activate the pump. Water will be extremely hot! Be careful of steam and splashing hot water.
10. After water stops running from the brew head, use the brew button to turn off the pump.
11. Turn off the main power switch.
12. Use the appropriate button/knob to open the hot water dispensing valve. Water will be extremely hot! Be careful of steam and splashing hot water.
13. After water stops running from the hot water dispenser, use the appropriate button/knob to close the hot water dispensing valve. Your machine's boiler is now drained.